” “Here is / are your
(key, newspaper, boiled water, breakfast, lunch ,supper…”) / “Here you are.”
6 要客人等待时，要先有交代:
— “请稍等一会儿。”“Just a moment, please./Wait a minute, please.”
— “我一会儿就来。”“I will be with you in a moment.”
﹡再返回客人身边时，对久等的客人说抱歉：
— “对不起，让您久等了。”“Sorry to have kept you waiting .”
※ Useful Words and Expressions:
1) moment
2) wait
3) I will be…
4) Sorry to…

7 听不明白客人说话时，不要臆想，你可以：
— “请再说一遍好吗？”
“I am sorry, I don’t understand. Could you show me?”/“ I beg your pardon.”

8 当客人因行动笨拙而显露尴尬时，安慰客人说：
— “请慢慢来，别着急。”“Please take your time, there’s no hurry.”
9 向客人作自我介绍:
— “我叫 。如果有什么需要我帮忙，请告诉我。”

培训资料