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酒店英语汇总
电话英语的应对
1. 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如:
“Hello, this is Information Desk.”
您好,这里是问询处。
“Information Desk speaking. May I help you?”
问询处,请问您要服务吗?
2.打错电话时
如果是外线打错时,可以回答:
I am afraid you have the wrong number.
不好意思,您打错电话了。
This is the FOSHAN Electrcical Hotel,
这里是佛山电子宾馆.
如果是总线转错内线时,可以回答:
This is Room Reservations. I’ll transfer your call to Restaurant Reservations.
这里是客房预约处,我帮您转接到餐厅预约柜台。
3.当负责的工作人员不在时
I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.
不好意思,林先生现在外出。他应该会在下午5点左右回来。
I am afraid Mr.Hao is on another line. Could you hold the line, please?
不好意思,郝先生正在讲电话。请您在线上稍侯好吗?
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