39) Just a moment , please . 请稍等一下。

40) May I use your phone ? 我能借用您的电话吗？

Yes ,of course . 当然可以。

Certainly . 当然可以。
指路用语：
41) Go upstairs/downstairs 上楼/下楼
42) It’s on the second(third) floor. 在二(三) 楼
43) Excuse me. Where is the washroom 对不起，请问盥洗室(电梯) 在哪儿？
(restroom,elevator)
This way ,please. 请这边走。
44) Turn left/right. 往左(右) 转。
45) It’s in the lobby near the main entrance. 在大厅*近大门。
46) It’s in the basement at the end of the corridor. 在地下室走廊尽头。
提醒用语：
47) Mind(Watch) your step. 请走好。
48) Please be careful. 请当心。
49) Please don’t leave anything behind. 请别遗忘您的东西.
50) Don’t worry. 别担心。
51) Take it easy. 放心好了。
52) Please don’t smoke here. 请不要在这里抽烟。
告别语：
53) Goodbye. 再见.
54) See you later. 等会见。
55) Good night. 晚安。
56) See you tomorrow. 明天见。
57) Goodbye and thank you for coming. 再见，谢谢您的光临。
58) Goodbye and hope to see you again. 再见，希望再见到您。
59) Have a nice trip! 一路平安！
60) Wish you a pleasant journey! Good luck! 祝您旅途愉快！
前厅部
(61) Have you a reservation?
您预订过吗？
(62) May I have your name and room number?
您能告诉我您的名字与房间号码吗？
(63) Here is your room key.
给您房间钥匙。
(64) Please pay at the cashier’s desk over there.
请去那边帐台付款。
(65) Are these your baggage? May I take them for you?
这些是您的行李吗？我来帮您拿，好吗？
(66) I’m afraid our hotel is fully booked on that date.
对不起，我们饭店那一天的客房全部订满了。
(67) Your room is confirmed for that day. We look forward to serving you.
您要的那一日房间已经确认了。我们期待着为您服务。
(68) I’ll cancel Mr Bell’s reservation from February 27th for three nights.
我将取消BELL先生从2月27日开始3个晚上的预订。
我们期待着下一次为您服务。
(69) May I reconfirm your departure date?
我可以再次确认您的离店日期吗？

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(70) I’m sorry, madam. We don’t have any vacancy at the moment.
对不起，小姐，我们现在没有空房间。
(71) How many pieces of luggage do you have?
请问您有几件行李？
(72) Is there anything valuable or breakable in your bag?
您包里有贵重或易碎物品吗？
(73) You can get your money changed at the cashier’s Desk..
您可以去收款处兑换钱。
(74) Could you take a message for her, please?
你能不能为我给她留信口信？
(75) Just a moment, please, sir. I’ll put you through.
请稍等一下，先生。我马上为您接通。
(76) For outside calls, please press 9 first and when you hear the dialing tone, press the number you want.
打外线请先按9，听到声响后再按您所要的号码。
(77) How would you like to make payment, sir.
先生，请问您将如何付款？
(78) Here is your change and receipt, sir. I’ll send a bellman up to get your luggage.
先生，这是您的找钱和收据。我马上叫行李员上去取您的行李。
(79) The rate of your room will be paid by your host unit while the others should be at your expense..
您的房费将由接待单位支付，而杂费则应由您自己付。