bill 帐单
change money 换钱
procedure 手续、程序
information desk 问询处
luggage label 行李标签
overbooking 超额订房…
per cent 百分之…
reasonable (形)合理的
cash (动)兑换
keep (动)保留、保存
bank draft 汇票
accept (动)接受
procedure fee 手续费
fill in the form 填表
operator 电话员
house phone 内部电话
special line 专线
dial a number 拨号码
hold the line 别挂电话
can't put somebody through 接不通
ordinary telegram 普通电话
receiver 听筒
酒店服务台常用英语词汇

city phone 城市电话
telephone number 电话号码
replace the phone 挂上电话
Line, please. 请接外线
The line is busy (engaged) 占线
send a telegram (cable) 发电报
long distance 长途电话
telephone directory 电话簿
call somebody up 打电话给某人
can't hear somebody 听不见
can't get through 打不通
inland telegram 国内电报
ordinary mail 平信
switchboard 交换台
central exchange 电话总局
The connection is bad. 听不清
express telegram 加快电报
special dispatch 专电
registered fee 挂号邮资
postcard 明信片
escalator 自动楼梯
bookshelf 书架
ground floor (英)底，层，一楼
cabinet 橱柜
switch 开关
Venetian blind 百叶窗帘
curtain 窗帘
wastebasket 字纸篓
tea trolley 活动茶几
night table 床头柜
first floor (英)二楼，(美)一楼
folding screen 屏风
hanger 挂钩
plug 插头
wall plate 壁上挂盘
Chinese painting 国画
elevator, lift 电梯
drawer 抽屉
second floor (英)三楼，(美)二楼
spring 弹簧
cushion 靠垫，垫子
socket 插座，插口
sitting room 起居室
voltage 电压
floor 楼层，地板
carpentry (总称)木器
tea table 茶几
bedclothes 床上用品
quilt 被子
mattress 床垫
thermos 热水瓶
transformer 变压器