Train ticket 火车票预订
G: I want to get to shanghai by train. Could you book a ticket for me?
B: With my pleasure, sir. What would you like to book, a hard berth or soft berth?
G: A soft berth, please.
B: All right. When do you plan to leave here?
G: The day after tomorrow.
Do I have to change train anywhere?
B: Not necessary to change, it is a through train.
G: That’s fine. Please book one ticket.
B: Ok, here is the booking form, Sir. Would you please sign your name and your room number. Thank you. When I get the ticket, I’ll
inform you in due time by telephone.
G: Thank you very much.
Airplane ticket 飞机票预订
G: How many flights are there to Tokyo everyday?
B: There are 2 flights everyday, one by CAAC, one by Japan Air Line.
G: Please book two tickets for me on the 4th, preferably on CAAC flight.
B: All right, here is the booking form please fill out.
G: May I get the tickets at three o’clock tomorrow afternoon?
B: Yes, please.
G: Thank you.
（OPERATOR）总机
Calling from outside 转接外线电话
C: Is this the lijiang waterfall hotel?
O: Yes, Sir. May I help you?
C: Could you put me through to Room 0856, please?
O: Certainly, sir. Just a moment, please.
C: I’d like to speak with Mr. Bramley.
O: Is he a hotel guest, sir?
C: Yes.
O: How do you spell his name, please?
C: B-R-A-M-l-E-Y.
O: Just a moment, please. I’ll check for you.
Thank you for waiting, sir. Mr. Bramley is staying in our hotel. I’ll connect you.
Room-to –room and outside calls 房间电话转接
O: This is the operator. May I help you?
G: Yes, I’d like to call my friend in his room. What shall I do?
O: Do you know the room number, sir?
G: Yes, it’s 536.
O: For 3 digit rooms in the Main Building, please dial 0 and then the room number.
G: I see, well, what about outside calls?
O: For calls in Beijing, please dial 9 first and then the number.
G: What about outside Beijing? I’d like to call shanghai.
O: For calls outside Beijing, please dial 8 and then the area code
and number.
G: Fine, thanks a lot.
O: You’re welcome.
Morning Call 叫醒电话
O: This is operator. May I help you?
G: Yes, I’d like to be woken up tomorrow morning.
O: Certainly, sir. At what time?
G: At around 7:30 a.m.
O: May I have you room number?
G: 0901,please.
O: Yes, sir. A Morning Call for room 0901 at 7:30. We will call at time, and anything else I can do for you?
G: No thank you.
O: Hope you enjoy your stay.
T aking a message 留言转接
r: This is front office. May I help you?
G: I tried to contact Mr. Irvin in room 0834 but he was out. Could you take a message for him, please?
R: Certainly, sir, for Mr. Irvin in room 0834, may I know who is calling, please?
G: Yes, My name is James Ellens.
R: Mr. Ellens. Go ahead, please.
G: Could you ask him to call me back as soon as he arrives at the hotel?
R: Certainly, sir. May I have your number, please?
G: It’s 234-2473.
R: 234-2473.
G: That’s right.
R: Is that the complete message:
G: Yes, that’s all.
R: Certainly, sir. I will repeat your message, the message is for Mr. Irvin in room 0834 form Mr. James Ellens. please call him
back at 234-2473 when you arrive at the hotel. Is tat correct?
G: That’s right.
R: Thank you very much. My name is Zhang Lin. If you have any further enquiries, please don’t hesitate to contact me.
USEFUL EXPERSSIONS FOR OPERATOR
-This is Mr. (Mrs., miss)… speaking.
-Who is calling (speaking), speaking?
-Who am I speaking to?
-May I have your name, please?
-There’s a call for you.
-You’re wanted on the phone.
-What is the time in New York at 7 p.m. here in Beijing?
-I was cut off. Will you connect me again?
-I’ve have been connected to t
he wrong party.
-The lines to Gunagzhou are busy now. Will you hold the line, please?
-I’ m sorry, but the telephone is out of order.
-Who would you like to contact?( to call .to leave a message for)
-There’s no guest with that name, we have a guest with a similar name. Would that be him?
-May I have the message please?
-Is he a hotel guest?
-I’m afraid we can only take messages for staying guests and those with future reservations.
-I’m afraid we can only take simple message.
-Could you call again later, please?
-Mr. Smith left a message for you while you were out.