Useful expressions: 常用表达方式
1、When a guest thanks you
-You are (most) welcome.
-That’s all right.
-Glad to be of service.
-My pleasure. (With pleasure, it’s a pleasure.)
2、When guest offer you something.
-No, thank you, you’re very kind.
-It’s very (awfully) kind of you, but no, thank you all the same.
3、When you thank other.
-Thanks (a lot).
-Thank you (very much, ever so much)
-Thank you for your
-I’m very much obliged to you.
-I’m very grateful to you.
4.What is your nationality, please?
5. What is your profession, please?
6.Where do you come from, please?
7.How long will you stay here? How many
days will you stay in our hotel?
8. How many rooms do you need?
9. Well, please ask C.I.T.S. make necessary arrangement with our hotel.
10.Who will pay the bill, please? Will you pay it or your host organization?
11.We do not accept any personal checks.
12.We honor traveler’s checks only when they are countersigned in front of us.
13. Please keep your exchange memo.
14. R.M.B. is prohibited by our government from being brought into or taken out of our country.
15.Private foreign exchange transactions are prohibited.
Asking the way
-B is next to A. A is next to B.
-B is between A and C.
-D is on top of E. E is under D.
-H is along the hallway on the left.
-I is along the hallway on the right.
-J is to the left.
-K is to the right.
-L is at the end of the hallway to the left.
-M is at the end of the hallway to the right.
-N is thro
ugh o.
-Can you tell me the way to Banquet Hall, please?
The bellman will show you the way.
-Could you direct us to the coffee shop?
Yes, I’ll show you the way myself.
-We are looking for the Beauty Parlor.
It’s on the 2nd floor beside the French salon.
-Is this the right way for the flower shop?
Yes, it is. Along the corridor, past the bar, you will find it on the right.
-I’m looking for conference room, number 2.
They’re all facing the open lounge. Go along to your right. Past the elevators and up the stairs.
-Am I going the right way for the health club?
-Along the corridor to your right, turn left, go down the stairs, along a bit further and out into the yard.
-Shall I draw you a map?
-I think it could be better to take a taxi, sir.
-Shall I write directions for the taxi driver?
-Most taxi drivers do not speak English, it is helpful
if you have your destination written in Chinese.
-When you return to the hotel, please show this hotel card to the taxi driver.
USEFUL EXPERSSIONS FOR FRONT OFFICE
1、Accepting a booking
-I can book you a room for the … (date)
-We can confirm a room for the … (date)
-It’s okay for the … (date)
2、 Refusing a booking
-Unfortunately we’re fully booked for … but … I can book you a room for the
-If there isn’t any room, we can get you on a waiting list or we can fond you a room in another hotel.
-We won’t be able to guarantee you a room for the … (date)
3、Finding out what the client wants
-What kind of room would you like?
-Would you like breakfast?
-When for?
-How long do you plan to stay?
-How long will you be staying?
-For how long?
-Is it just for one night?
4、Giving info
rmation about prices　
-For … the price would be …
-A twin room costs…
-The total cost would be …
-The price includes…
-Is also included…
-There’s a 10% reduction for …
-We have a special package plan for …
-We’ll have to charge you ( price) … extra.
5、Giving the client information about the hotel
-Our hotel is located near
-We’ve got…
-I’m sorry, we haven’t got
-We’re fully equipped for that.
-Would you line us to send you a brochure?
6、Advance information on payment
-How will you be paying the bill?
-Yes, We accept
-Who’ll be paying the bill?
-You’ll have to send us
-You have to send us a deposit of
-Since the company is located in another country ,they’ll have to send us a deposit of
-Is t
he company willing to cover all expenses?
7、Getting details of arrival
-What time will you be arriving?
-Will you be arriving before(after)…
-What’s your flight number, please, in case the plane’s late?
8、Finding out who the client is
-Could you give me your name, please?
-Who’s the reservation for?
-Can you have me your address, please?
-What’s your address, please?
9、asking the client for his name and room number.
-What’s your room number?
-Were you in room X?
-Can you tell me your room number, please?
-May I have your number, please?
10、presening the bill to the client
-Did you have breakfast this morning?
-Did you make any phone calls from your room?
-How many phone calls did you make?
-I’ll calculate your bill for you.
-That’ll be
-Your bill comes to …
The total amount is …
-Our check-out time is noon, but you used the room until 6 p.m. , I’m afraid that for late check out we charge an extra 50% of the
room rate.
-Here 's your bill. Would you like to check it?
-Would you like to check and see if the amount is correct.
-We had to charge you for…
-That’s for the phone calls you made.
-That’s for the… you ordered from your room.
-Here’s your receipt. Cheques and credit cards
-What kind have you got?
-What kind is it (are they)?
-Have you got a bank card?
-I’m sorry. We don’t accept personal cheques.
-It is the policy of the hotel.
-Yes, we do, but since the amount exceeds. I’ll have to get the approval code.
-Yes, but you’ll have give me your name and address.
-You’ll have to show me your passport or some other form of identification.
-I do apologize, Mr. Lin the amount of your stay was not approved on your
Credit card, and do you have any other card please?
-May I take a imprint of our credit card?
-I’m a afraid he isn’t in the room, would you like to leave a message r call later?
we can’t offer corporate discount as you booked through a travel agency and have already received the travel agency’s discount on
our room rate.
-Without the guest’s permission, I can’t tell you the room number.
-How are you going to share these three rooms? I’ll try to give you two rooms on the same floor as close together as possible.
-I’m sorry Mr. Cohenm but according to the law set by the Chinese government if you can’t provide a marriage certificate we are
not allowed to let you register in one room.
-Would it be possible for you to move by 12:00 am in this morning, so that we can prepare the room for the next g
uest?
- I need to check with the Front Office Manager regarding your request. May I call you back in 10minutes?
-Excuse me, your room is on the non-smoking floor, all of the guest including the visitor are not allowed to smoke.
-I’m sorry, Mr. Wang, but our housekeeping department didn’t notice your visitor has left and it’s out policy to ensure all
visitors depart by 11:00pm. Sorry to have caused you such an inconvenience.
- What denomination would you like, sir