B=行李服务员(Bellman) C=服务员 (Clerk) H=客房服务员(Housekeeping) G=客人(Guest)

BC=领班(Bell Captain)

1Front Office/Restaurant/Recreational Meeting Room/Guestroom/Operator, May I help you?

您好,总台/餐厅/康乐中心/总机(我能为您做些什么?)

2May I have your name/room number, please?

您可以告诉我您的姓名/房号吗?

3One moment, please. 请您稍候。

4Thank you for waiting. 您久等了.

5 Sorry to keep you waiting. 不起让您久等了.

6 Do you speak Chinese/English? 请问您讲中文/英文吗?

7 Do you have a reservation? 请问您有预订吗?

8Show me your passport or identification, please. 请出示一下您的护照或证件。

9 How would you like to pay? In cash or by credit card? 您用什么方式付款，是用现金还是信用卡?

10 please show me your credit card. 请出示您的信用卡.

11 Please sign here. 请在这儿签字。

12 Here is your charge please. 这是找您的零钱。

13 This way, please. 这边请。

14 Follow me, please. 请跟我来。

15 After you, please. 您先请。

16 Hope you enjoy your stay! 希望您在这里过得愉快!

17Hope you have a good trip! 祝您旅途愉快!

18Have a nice day1 祝您一天愉快!

19Here you are. 给您。

20 Not at all. 没关系。

21Pardon? 请您再重复一遍,好吗?

22Hold on, please. 请别挂电话。

23 The lift/toilet is over there. 电梯/洗手间在那边。

24Banquet Hall is on the second floor. 宴会厅在二楼。

25 The Conference Center is just a cross the street. 会议中心在马路对面。

26Do you have a reservation? 请问您有预定吗?

27How many people, please? 请问您们是几位?

28 What kind of room do you want? 请问您需要哪种房间?

29A single/twin room/suite is￥1200 per day. 单间/标准间/套间每天是1200元。

30 Breakfast is included in the price. 早餐已包含在房费中。

31The local call is free，please press 9 before. 市话是免费的，请先拨9。

32Check out time is before 2:00pm.. 退房时间是下午2点以前。

33 Do you need a morning call? 请问您需要叫早服务吗?

34Check out, please? 请问是结账吗?

35please show me your room card and your receipt. 请出示您的房卡和收据。

36 Housekeeping, may come in? (客房)服务员,我可以进来吗?

37 May I clean your room now? 我可以现在打扫房间吗?

38 This is a hair-dryer you need. 这是您需要的吹风机.

39If you need any help, please redial (1111) four ones. 如果您需要帮助,请拔1111。

40 Here’s your table. 这是您的座位。

41What would you like to drink? 请问您喝点什么饮料?

42 Small or large? 您需要大份还是小份?

43 Anything else? 您还需要别的吗?

44Let me repeat your order, please. 我给您重复一下菜单吧。

45Hope you enjoy your meal. 祝您用餐愉快!

46The total is￥38. 总消费是38元。

47Please write the invoice payer. 请写一下您的发票付款单位。

48 Please keep your charge and invoice. 请收好您的零钱和发票。

49 Do you need a taxi? 请问您需要出租车吗?

50May I take your luggage, please? 我帮您拿行李好吗?

51 Where are you to going, please? 请问您要去哪里?

52Welcome to our hotel next time. 欢迎您再次光临我们的酒店。

53Taking a guest to the room带领客人至客房
柜台服务例句

To the Front Desk.带客人到柜台

B: Good evening, Ms. Welcome to China-trust Hotel.小姐，晚安。欢迎光临中信酒店。

G: Thank you.谢谢你。

B: How many pieces of luggage do you have?请问您有多少件行李?

G: Just this three.只有这3件。

B: Two suitcases and one bag. Is that right?2个旅行箱和1个手提皮包，这样对吗?

G: Yes. That’s all.对，就这些了。

B: I’ll show you to the Front Desk. This way, please. I’ll put your bags by the post over there.

我来带您到柜台，这边请。我先将您的行李放在柱子旁边。

G: I see, thanks.我知道了，谢谢。

B: A bellman will show you to your room when you have finished checking-in.

当您办好住宿登记时，行李服务员会带您到房间。

G: OK. Fine. 好极了。

B: Please enjoy your stay.祝您住宿愉快。