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星级酒店英语培训

来源:职业餐饮网 发布时间:2010年12月11日 点击数: 收藏 讨论交流

Call A Taxi 出租车服务
G: Do you have taxi service in your hotel?
B: Yes, we have.
G: Please get a taxi for me.
B: All right. Where to, Sir?
G: To the airport. How long does it take to get there?
B: Rather far from here. About fourty minutes.
G: Please tell the driver to go faster. I am in a hurry.
B: All right, sir. Your taxi will be here in a minute.
G: Thank you.
. Lost and Found 失物招领服务
B: May I help you?
G: Yes, I’m Mr. Baker in room 1204. I’ve lost my camera.
B: I’m sorry to hear that, sir. Shall we check your room for you?
G: No, I’ve already checked there.
B: Could you give me some information about your camera, please?
G: Yes, of course.
B: What make is it?
G: It’s a Canon AE.
B: what color is it?
G: Black and silver.
B: When and where did you first miss it, sir?
G: This morning after breakfast in the Coffee Shop.
B: We will check there first.
G: I’ve already been there but they didn’t
find it.
B: Did you go anywhere else after that?
G: No, we went to the Drug Store and then straight back to our room.
B: We will check there and with the Security Section. Too.
G: I f you don’t find it. I’d like to report it to the police.
B: Certainly, sir. We will help you with the police report.
G: Good, because I don’t speak Chinese.
B: When will you be checking out, sir?
G: Tomorrow morning.
B: Thank you, sir. Please don’t worry. We will do our best to find your camera.
B: Hello, may I speak to Mr. Baker, please?
G: Speaking;
B: This is Housekeeping. We have found your camera.
G: Wounderful! Thanks a lot, where was it?
B: It was in the Drug store, Could you come to our office on the 1st Floor?
G: Great! Thanks.
USEFUL EXPERSSIONS FOR THE BELL BOY
-May I help you with your bags, sir?
-Is this your baggage?
-C
ould you tell me which is your baggage, please?
-How many bags do you have in all?
-Just a moment, please. I’ll bring a baggage cart.
-Please mind your head.
-Please mind your hands in the revolving door.
-Could you check in at the reception counter over there, please?
-This is the reception counter where you check-in.
-I’m afraid it is very crowded now. Could you stand in line for registration, please?
-Do you have any valuable or breakable items in your bag?
-Would you mind taking these bottles with you?
-Could you take this camera with you sir.
-Is this all your baggage?
-Just a moment, please. The elevator will be here soon.
-Going up (down), sir?
-Are you going up (down), sir?
-Which floor, sir.
-Please step inside.
-Please take this elevator for the restaurant.
-They stop at every floor.
-How was your trip?
-Di
d you have a pleasant trip?
-How do you like Guilin?
-How was the flight?
-This elevator does not go up to the guest rooms.
-It is an express elevator of the restaurants.
-If you would like to go to the restaurants on the top floor, please change elevators at the 21st floor.
-After you, sir. (go ahead, please)
-Next car, please.
-Sorry, the power if off.
-Service elevator
-Freight elevator
-Your bags will be at the bell captain’s desk.
-Your bags may be picked up from the bell captains desk.
-Could you come down to the bell captain’s desk with your claim tag to pick up your bags, sir?
-Please pick up (ask for) a long term storage tag at the bell captain’s desk.
-I’m afraid we cannot be responsible for any damage (breakage, spillage, spoilage)
-Your luggage is being delivered by the guide-interpreter from the airport.
- Your lugg
age is on the way from the airport.
- Your luggage will come after fifteen minutes. And we will bring them over to your rooms.
- The luggage of your group will be delivered to your rooms within ten minutes.
- Here is your luggage. Where would you like me to put it?
- Let me take your luggage, sir.
- Taxi fares are charged according to the cab model and mileage drive
BC SERVICE 商务中心
Ticket booking service 票务预订
B: Good morning. May I help you?
G: Yes, I’d like to fly to Guangzhou on Saturday. Could you book tickets for me?
B: You have to book the tickets five days in advance. Now it’s the busy season for traveling, you know. Sorry to say all the
tickets are booked up.
G: No ticket! What luck! But I
B: I wonder if you’d consider going there by train instead. You can have train tickets and they’re much cheaper, actually.
G: Well, it seems we’ll have to take
the train.
B: What time would you like to leave?
G: At noon, if possible.
B: How many tickets do you need?
G: Two soft berths. Please.
B: Will 2:15 be all right?
G: That’ll be fine.
B: Just a moment, while I call the station. I’m sorry, there aren’t any more seats left on the 2:15 train, but there is a train
leaving on Saturday morning. That’s No.79 special express. It will leave at 7 a.m. What do you think of it, sir?
G: Well, I suppose I’ll have to take that one. My name is Henry Bellow. And here’s the money for booking.
B: I wish you a wonderful trip to Guangzhou.

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