R: ******hotel. Reservation**speaking, may I help you?
C: I’m Smith. I’ve booked a single room with shower on the 20th of this month.
R: Can you wait for a while? Thank you for waiting, yes sir we get your reservation on that date. So anything we can do for your?
G: I’m like to change my reservation to 25th this month for 3 day.
R: If so can you wait for a second I’ll check if we can offer you a room on that date thank you for waiting, yes sir we can offer you a single room with show on Sep 25th to Sep 28th. Can you tell me when did you plan to arrive at our hotel?
G: Maybe 7PM.
R: So Mr smith we will keep the room for you before 8 o’clock.
G: That be fine.
R: Anything else we can do for you?
G: NO thank you.
R: Thank you for your calling, and we look forward to serve you.
１、接收客人更改预订信息：询问要求更改预订客人的姓名及原始到达日期和离店日期；询问客人现要更改的内容；
２、确认更改预订：在确认新的内容之前，如果客人要更改的是日期、先要查寻客房 阅读更多相关知识，返回【 酒店英语 】栏目列表