elp you.)
11、很抱歉，我们此刻不能答应您。我们明天给您回音。
We are sorry, we cannot promise you now. Tomorrow we shall let you know.
12.Thank you for telling us about it, sir. I’ll look into the matter at once.先生，感谢您为我们提供这些情况，我立即去了解。
13．Sorry, sir. I’ll solve the problem for you as soon as possible.
14. I’m afraid you have misunderstood what I said. Perhaps I can explain again.
15.Please relax, madam. I’ll take care of it according to our request.
19. I’m awfully sorry for my carelessness.
20. I’ll speak to the person in charge and ask him to take care of the problem.
21. Just a moment, sir. I’ll have to get the manager.
22. Excuse me, but I should say it’s against out hotel regulations.
23. Please, sir. If you calm yourself, I’ll try to help you.

回决客人的不合理要求
1、对不起，这件事我也无能为力。
I am sorry, it is beyond my power to do this.
2、很抱歉，我们 阅读更多相关知识，返回【 酒店英语 】栏目列表