新员工培训

Task:10

Objective: 目的
The minimum training standards required for all Housekeeping personnel working at Radisson Hotel must include these training modules conducted by a qualified trainer.

这些培训项目是由一名资深培训员执行的、面向酒店全体客房部员工的最低培训标准。

 

Procedure: 内容

1. Room Attendant training:

客房服务员的培训

 

Day One: in classroom

第一天：教室内

Introduction to the Housekeeping Department, location of office, arrival procedure. Breakdown of the guest rooms, floors and service areas
介绍客房部办公室的位置，签到程序， 客房、楼层和服务区域的分布

Master key procedure
房卡的操作程序

Do Not Disturb room procedure
DND房间的操作程序

Room status reports, completing room checks
房态报告，完成房间的检查

Entering the guest room
进入客房

Chemicals and equipment
清洁用品和设备

Handling lost and found
处理遗留物品

Service area introduction and trolley set up
服务区域的介绍和工作车的设置

Making up the guest room – proceed to the floor
整理房间和楼层

 

Day Two: in guest room

第二天：客房内

Making the bed
铺床

 

Cleaning the bathroom
清洁卫生间

Dusting and vacuuming the room
吸尘和打扫房间

Setting up the guest supplies and linen
放置客用品和布草

Guest room safe procedures
客房安全程序

Cleaning an occupied room
有客房间的清洁

Handling guest requests
处理客人的请求

Guest laundry
客衣

New staff member to make one room, to be inspected by Trainer
新员工整理一间房间，培训员检查房间

 

Day Three:

第三天：

Guest corridor and elevator landing cleaning
客用走廊和电梯的清洁

Requisitioning linen and supplies for the floor
布草和客用品的申领

Garbage disposal
垃圾的处理

Minibar control and procedures
迷你吧控制和程序

Maintenance request
开维修单

After lunch
午饭后

Make up three checkout rooms
打扫三间房间

 

Day Four:

第四天：

Shoeshine
擦鞋服务

VIP and long staying guests
VIP和长住客

Turndown
开夜床

Make up four rooms
做四间房

 

Day Five:

第五天：

Through room and spring cleaning procedures
大清洁及维修的操作程序

Mattress turning
翻床垫

Make up 5 rooms
打扫五间房

 

Day Six:

第六天：

Make up 7 rooms
做7间房

 

Day Seven:

第七天：

Make up 9 rooms
做9间房

 

Day Eight:

第八天：

Make up 11 rooms
做11间房

 

Day Nine:

第九天：

Make up 12 rooms
做12间房

 

Day Ten:

第十天：

Make up 12 rooms
做12间房

 

Ready to go on roster as full time staff and pick up one section.

到部门准备上班。

 

For Room Attendants who have done this work before, the first 5 day should remain unchanged; more rooms can be given after that dependant on the speed of the person.

如果客房服务员曾经做过此工作，前五天的培训必须按照以上标准, 后几天打扫房间的数目按照个人的速度而定。