酒店常用英语口语对话

  场合1：客户预订房间：
 （A：Receptionist B：Guest）
   B： I want a double room with a bath．How much aa day doyou charge？
   A： It is a hundred yuan a day including heating fee but excluding service charge．
   B：It's quite reasonable．
   A：How long do you intend to stay in this hotel？
   B：I shall leave in a fortnight（half a month）．
   A：Have you got through with the check－in procedure？
   B：Oh，yes，I'm going to fill in the form of registration right now．Can I book a single room for my friend before hand as he will arrive in Shanghai tomorrow morning？
   A：Sure．Here is the form for reservations．Would you mind filling in this form and pay hundred yuan in advance for him．
   B：All right． This is one hundred yuan to pay for my reservation．
   A：Thank you．This is a receipt for paying in advance．Please keep it．

   场合2：咨询客房服务；
   B： Have you any vacant（spare） room in the hotel？
   A：Sorry，we have no vacant（spare） room for you． But I canre commend you to the Orient Hotel where you may get as pare room．
   B：That sounds very good！Can I book the plane ticket（train ticket，ship ticket）here？
   A：Please go to the CAAC office to book your plane ticket．If you want to book your train ticket or ship ticket，you'd better go to the Shanghai International TravelService．
   B： Could you tell me how many kinds of rooms do you have？
   A：There are single rooms， double rooms， suites and deluxe suites in our hotel． Every room is equipped with a bat hand a telephone．
   B：Oh，I see．Thanks．
   A：You are welcome．
 

   场合3：退房结账
  （A： Guest B： Receptionist）
   A：Good afternoon，my room number is 321．Any mail for me？
   B：Yes．You have two letters and one telegram， also a message was left by a lady before one hour．
   A：Let me see who called…？ I have to make a phone call．Will you get me the party？ Here is the number．
   B： OK．Wait for moment．… Here is your party．
   A： Thank you．I'll mail a letter to U． S． A．by airmail．How much do I have to pay for you？
   B：A letter generally mall to America- Europe- Africa by airmail．First 20 grams is 20 yuan．Each additional 20grams is 15 yuan．
  A：Oh，I see．Thank you very much．
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