1. Could you stand in line for registration, please?
2. May I help you with your bags, sir?
3. Is this your baggage sir?
4. Could you take this camera with you, sir?
5. Just a moment, please. The elevator will be here soon.
6. Watch your step, sir./After you./Go ahead, sir, please./This way, please.
7. Are you going up/down, sir?
8. Shall I turn the cooling /heating up/down?
9. Here is a brochure explaining hotel services.
10. What time will you be checking out?
11. I hope you have enjoyed your stay.
12. May I see your room key, please?
13. There are safety deposit boxes at the Front Desk.
14. Which kind of room would you prefer?
15. Would you mind a double room instead?
16. When did you make the reservation?
17. Would you like to check it?
18. Do you have a reservation or do you wish to make one?
19. In whose name was the reservation made?
20. Could you keep your room key until you check-out?
21. Who was the reservation made by?
22. May I have you signature, please?
23. Would you like to change some money?/Have a nice trip.
24. We hope to see you again.
25. Will you show me your passport?
26. We are looking forward to another chance to serve you.
27. Thank you for waiting, sir.
28. Is there anything valuable or breakable in your bag?
29. Is this your first visit to China, sir?
30. Sorry, the power is off.
31. May I see your identification card, please?
32. What’s his full name, please?
33. How do you spell your name?
34. When is he due to arrive?
35. Shall I inform him for you?/
36. Would you like to leave a message?
37. I will repeat your message.
38. I’m very sorry to have kept you waiting.
39. How much would you like to change?
40. It’s the policy of the hotel.
41. If you have any further inquires, please don’t hesitate to contact me.
42. What can I do for you?
43. Could you hold the line, please?
44. How would you like to make payment?
45. May I know your nationality, please?
46. We will deliver your baggage to your room soon.
47. How much money would you like to spend?
48. Could you sign here, please?
49. Would you mind if I open the curtains?
50. May I have your tag, please?
51. I’m afraid he is on another line. Could you hold the line, please?
52. I’m afraid he is in another room, I’ll transfer your call.
53. Bellboy will show you to your room when you have finished checking in.
54. Please take this elevator for the restaurant.
55. Could you tell me the flight number, sir.
56. Could you make sure that your bags are packed before you leave?
57. I’ll check immediately and call you back.
58. May I take a print of your card, please?
59. Could you hold the line, please? I’ll check our room availability for that day.
60. Thank you for waiting, sir. Your room is confirmed for that day. We look forward to serving you.
61. May I reconfirm your departure date?
62. Could you give me your address, sir?
We’ll send you a confirmation letter right away
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