酒店基本服务英语

服务英语基本句型

1. 当自己想做什么时用“May I--------?”

(1).May I have your name, please? (2).May I have your check-out time, please?

(3).May I see your passport, please? (4).May I know your nationality, please?

(5).May I take your order, please ? (6).May I have your bill, please?

(7).May I clean the room, please? (8).Housekeeping. May I come in?

2. 在要求客人做什么时用“Could you ---------”

(1).Could you fill out the form, please? (2).Could you write your name down, please?

(3).Could you hold the line, please? (4).Could you draft the telegram, please?

(5).Could you tell me the address, please? (6).Could you wait a moment, please?

3. 在问客人要求与否或愿望时用“Would you --------”

(1).Would you like tea or coffee? (2).Would you like to take a taxi?

(3).Would you mind waiting? (4).Would you mind if I open the curtains?

4. 当向客人征求意见要不要做什么时用“Shall I ---------”

(1).Shall I draw the curtains? (2).Shall I call the bellhop?

(3).Shall I draw you a map? (4).Shall I make the reservation for you?

5. 疑问词后接“Would you---”的语句,均是询问客人愿望的表达形式.

(1).When would you like to visit the Window of the World?

(2).Where would you like to have lunch? (3).What time would you like to eat?

(4).Who would you like to contact? (5).Why would you like to visit China?

(6).Which kind of room would you prefer?(7).Which museum would you like to visit?

(8).How would you like to settle your bill? (9).How much would you like to spend?

(10).How long would you like to stay? (11).how many tickets would you like to buy?

(12).How many rooms would you like to reserve?

日常服务用语.

1. 迎客. (1)How do you do?/How are you? (2).Welcome to our hotel.

(3).May I help you?/What can I do for you? (4)I’m glad of your visit.

(5).How many persons, please? (6).I’m pleasure/glad/pleasant to meet you.

(7).How have you been lately? (8).Good morning/afternoon/evening/night!

2. 受助答谢. (1).Thank you for helping! (2).Thank you for your advice/information!

(3).Thank you!/Thanks a lot!/Many thanks! (4).It’s very kind/nice of you!

3. 致谢回应. (1).You are welcome. (2).I’m glad to serve you!

(3).My pleasure!/It’s my pleasure! (4).Don’t mention it./Never mind./Not at all.

(5).It’s nothing./It doesn’t matter. (6).Thank you for your encouragement.

4. 麻烦别人致歉.(1).I’m sorry to keep you waiting so long!

(2).I’m sorry to disturb you! (3).I’m sorry,It’s my fault./I apologize for this.

(4).Pardon me?/I beg your pardon? (5).I would like to apologize for the mistke.

(6).I’m very sorry for the delay. (7).I’m very sorry for the inconvenient/mistake.

(8).I’m very sorry to hear that. (9).I’m afraid I couldn’t help you./Wait a moment.

(10)Could you repeat that, please? (11).I’m very sorry for that.(12).Just a minute.

(13).Could you speak more slowly, please? (14).I’m awfully sorry,I really don’t know.

5. 客离欢送.(1).Good bye. Welcome again./Welcome to visit next time.

(2).Thank you for your coming/visit. (3).Wish you a pleasant journey!

(4).Hope to see you again soon! (5).Have a nice/good day!

(6).Please enjoy your staying/dining! (7).Thank you for staying with us.

(8).I’m so happy to be with you./Good luck! (9).Have a good trip!

6. 节日祝贺 (1).Happy New Year! (2).Happy Birthday!

(3).Merry Christmas!/Congratulation! (4).Happy Spring Festival!

7. 其他.(1).Are you all right? (2).What’s your trouble? (3).What’s wrong with you?

(4).What’s the matter with you? ( 5).How’s your family? (6).God bless you!

(7).Remember me kindly to your wife. 代我问候尊夫人.

 (8).Please give my regards to your husband. 代我问候您的丈夫.

(9).Give my love to your children. 代我问候您的孩子们.

(10).So long! 后会有期 . (11). Happy landing! 旅途愉快! (送机时用.)

(12).Bon-Voyage! 一路顺风!(送船时用.) (13).I have to say good-bye!

(14).Must you go now? (15).you are very helpful. 您真是好帮手.

(16).I don’t know how to repay you. 我不知如何报答您. (17).Delay no more!

(18).Please forgive me. (19).I’m to blame. (20).I should be responsible.我应负责任.

(21).Take heart.放心吧. (22).Don’t take it too hard.不要耿耿于怀/要看开些. (23).Cheer up.开心些吧./振作起来. (24).Don’t lose heart. 不要灰心.

(25).Oh,what a pity! (26).I feel very sorry for you! (27).I sympathy with you.

(28).You can try again. (29).My very best wishes to your success.

(30).For God’s sake, please.看老天爷的份上吧! (31).Be sure to let me know

简化问句.(1).From when? 何时开始? (2).Till when? 要何时止?

(3).Since when? 从何时起? (4) Why not?为什么不可以?

(5).What then? 之后有什么? (6).So what? 那又怎么样?

(7).What next? 跟着还有什么? (8).What else? 还有其他的吗?

(9).Oh! What a mess! 噢!真是一团糟! (10).Why me? 为什要我?

(11).What about you? 你又如何呀? (12).What for? 做什么的?

(13).Where to? 去哪里? (14).Meaning what? 什么意思?

(15).Have/Did I? 我吗?

表示情感.(1) Leave me along. 让我单独一个人吧!

(2).真是有趣! How interesting! (3).我的天! Dear me!

(4).我是开玩笑的. I’m kidding. (5).我请客. Be my guest.

(6).拿定主意. Make up your mind. (7).张先生在吗? Is Mr. Zhang in?

(8).请问王小姐在吗? May I speak to Miss wang, please?

(9).很久没见您了. I haven’t seen you for ages. (10).要命! Just Christ!

(11).这很难说, It’s difficult to say. (12).让我想想看. Let me see.

(13).但原如此. I hope so. (14).我想是的. I think so.

(15).怎么会这样? How come? (16).哦,我不确定. Well,I’m not sure,

(17).乐意接受. With pleasure. (18).荣幸之至. It’s my honour.

(19).对极了! You can say it again. (20). 好主意! Good idea.

(21). 一言为定! That’s a deal. (22). 我也一样. So do I.

(23).就这些. That’s all. (24). 阿弥陀佛! Good gracious!