西餐服务用语

餐饮英语

一、服务用语

（一）、预定
Always confrim facts---the number of persons,the time ,the date ,special requirement ect.
Good morning /afternoon/evening .(The name of the restaurant and your name)May I help you ?
早上（下午、晚上）好，（自报餐厅名），我能为您做些什么？
How many persons are there in your party ,sir/madam?
请问共有多少人用餐，先生/女士？
How many guests are coming?
请问共有多少人用餐？
What time would you like to arrive?
请问你们几点钟到？
May I have your name ,please?
请问您的姓名？
Could you spell that for me ,please ?
请您拼读一下您的姓名好吗？
May I take your telephone number, please ?
可以留下您的电话号码吗？
Is there anything special you would like us to prepare,sir/madam?
请问您有什么特殊要求需要我们做准备的，先生/女士？
I am afraid that we only can guarantee the table before 8:00 in the evening .
恐怕我们餐厅只能为您留桌到晚上8：00

I am afraid we only serve lunch until 2:00 in the afternoon.
恐怕我们餐厅午餐时间到下午两点。
If you have any further requirements,please let us know.
如果您有什么要求，请通知我们。

（二）问候客人
To show the guests hw please you are to see them . Use guest＇s name if you know,to personalize the contact.
Good morning /afternoon/evening .Welcom to our restaurant.
早上（中午、晚上）好，欢迎光临。
May I help you ,sir/madam?
我能为您做什么？
Do you have a reservation,sir/madam?
请问您有预定吗？先生/女士
Please follow me,sir/madam.
请跟我来，先生/女士
This way please,sir/madam
请这边走，先生/女士
Please mind your step,sir/madam.
请留意脚下，先生/女士

（三）请客人等候
Show the guests that you are concerned.. It is important that they do not feel ignored.
I＇am sorry, sir/madam.We do not have a table free now .Would you like to have a drink in the bar(lounge)?We shall call you as soon as possible.
对不起，先生/女士。我们现在没有空餐桌，请您在酒吧稍等一下，好吗？一有空桌，我们酒会立即通知您。
We are rather full this evening .Would you care to wait for a while?
我们今晚客满了，您不介意稍等片刻吗？
I am sorry to keep you waiting ,sir/madam.
对不起，先生/女士，让您久等了。
I do apologize for the delay。
对不起耽搁了这么久。

（四）对餐桌不满意
I am sorry, sir/madam.Would you care to follow me to another table?
对不起，先生/女士，请随我去另一张餐桌。
Which would you prefer, here by the window or near the door?
您是愿意靠窗坐呢，还是靠门坐？
I＇am sorry, sir/madam.. All the tables by the window are occupied.
对不起，先生/女士，所有靠窗的餐桌都满了。
Is this table fine with you ,sir/madam?
请问您对这张餐桌满意吗？先生/女士？

（五）、预定的餐桌被客人占了
向预定的客人道歉并且通知他餐桌一般为客人留座15分钟，并在客人预定时告知
We will have another table ready immediately.
我们立刻会准备好另一张餐桌。
Sorry for the inconvenience.Would you care for a drink at the bar?
很抱歉给您带来了不便，请您在酒吧喝一杯好吗？
Would you like to sit here ,sir/madam?
您介意坐在这儿吗？先生/女士？
Excuse me ,sir/madam.there has been a mistake ,please wait a moment and I will check.
对不起，先生/女士，一定是哪儿出了问题，请稍等一会儿，我这就查一下。

（六）、展示菜单
再次向客人表示感谢并立刻呈递菜单，协助客人看菜单，并推销厨师长特选
Here is the meue for you ,sir/madam.
这是您的菜单，先生/女士。
We have an excellent black pepper steak today
我们今天有上好的黑椒牛排。
May I suggest you try the king prawn,the chef recommends it.
我能向您推荐厨师特选扒大虾？
If you need any help ,please call me.
如果您在用餐时有什么问题，请告诉我。