管家部英语培训

酒店管家部英语培训
主要词汇
Manager 经理 captain 领班 room attendant 客房服务员
room rate ： 房价 Charge：费用
switch : 开关 iron： 熨斗，熨烫
Turn-down service : 做晚床
Wardrobe : 衣柜、衣橱
Mattress : 床垫
Air-condition : 空调 
toilet, lavatory 恭桶
toilet paper, toilet roll 卫生纸
toilet paper holder 卫生纸架
toilet cover 恭桶盖
toilet seat 恭桶座圈
towel rack, towel rail 毛巾架
wash basin, hand basin 面盆
hair drier 吹风机
nail scissors 指甲剪
bathroom 浴室
 faucet, tap 水龙头
shaver outlet, shaver point 剃须刀插座
bathtub, bath浴缸 bath towel 浴巾
shower 淋浴喷头 shower curtain 浴盆帘
soap dish 浴皂盒 toilet articles 盥洗用品
towel 毛巾 handkerchief手帕 soap 肥皂
shampoo 洗发香波
hot water 热水 detergent 洗衣粉
tooth paste 牙膏 tooth brush 牙刷
hangers 衣架
toilet mirror 梳妆
shaving brush 剃须刷
shaving cream剃须膏
comb 梳子
shower bath, shower 淋浴
dresser 梳妆台
mirror 镜子
toilet, lavatory, washroom 卫生间
water closet, W.C. 厕所；抽水马桶
bathrobe 浴衣
waste-paper basket 废纸篓
carpet 地毯
slippers 拖鞋
closet 壁橱
chairs 椅子
nightstand 床头柜
shoe-shiner 鞋刷
 一、打扫房间
Housekeeping. May I come in?
客房服务员，我能进来吗？
I’m sorry to trouble you, sir， May I clean the room now?
对不起，打扰了，先生，现在我能为您打扫房间吗？
Would you like me to make your bed now?
现在我能为您整理床铺吗？
When would you like me to do room , sir?
您要我什么时候来为您整理房间，先生？

Shall we come back later?
我们等一会再来，好吗？
I hope I’m not disturbing you.
我希望没有打扰您
 I’m coming to change the sheets and pillowcases.
我来调换床单和枕套
We will come and clean your room immediately.
我们马上就来打扫您的房间。
Can you tell me your room number?
您能告诉我您的房号吗？

A repairman will come and check it right away.
修理工会马上来检查。
Don’t worry .We will help you to look for it.
不要担心,我们会帮您寻找的。
Have you check your room?
您检查过您的房间了吗？
It takes half an hour to finish cleaning .
打扫房间一般花半个小时。
It will take 6 hours to repair the water pipes .
修理水管要花6个小时。
Let me ask about it and I’ll let you know as soon as possible .
让我来询问此事，我会尽快答复您 。
May I have your room card ?
可以把房卡给我吗？
My English is not good enough for me to take down what you said . Here’s a pen and paper for you .
我的英语不够好，记不下您说的话。这儿有笔和纸给您。
My English is not very well, can you write it for me?/can you spell it for me?
我的英语不大好，你可以为我写下来吗？/你可以拼一下吗？
Laundry service. May I come in?
洗衣服务，我可以进来吗？
Good morning, I’ve come to collect your laundry.
早上好，我来取您要洗的衣服。
Would you please fill in the laundry list?
请您填一下洗衣单好吗？
Please sign on the laundry list, sir/madam
请您在洗衣单上签名好吗？先生/女士
When would you like your laundry back?
您要什么时候取回送洗的衣服？
You laundry will be ready by 6p.m this evening.
您送洗的衣服会要今天下午6点钟洗好。
Here’s your laundry, madam.
女士，这是您送洗的衣服。
You’d better check your laundry.
您最好查看一下洗好的衣服。
We have express laundry service.
我们有快速洗衣服务。
Your laundry will be ready tomorrow afternoon. We could get it done this evening if you wish, but there will be an extra charge for quick service.
您送洗的衣服明天下午可以洗好，如果您需要的话，我们可以在今天晚上洗好，不过这是快件，要另外加收费用。
I’m afraid that you have to pay an indemnity. It’s a hotel policy.
恐怕您得赔偿。这是酒店规定。
According to our regulation, I think you should pay 220 Yuan.
根据酒店的规定，我想您得赔偿220元。
I’m awfully sorry to have broken your glasses while cleaning the room.
对不起，清洁房间时我不小心把您的眼镜打破了。
Here is the master switch, Please be sure to insert the keyboard into its slot.
这是总开关。请记住把钥匙牌插入它的槽内
C ：Good afternoon . May I help you ?
下午好，我可以帮您吗？
G : This is Mr smith in room 2019 .I want to have my coat dry-cleaned. Can you ask someone to pick it up ?
我是2019房间的史密斯先生，我想把我的外套干洗一下，你们可以叫人来收下吗？
C : Yes . But I’m afraid it’s too late for today’s laundry .Do you need express laundry ?
好的，不过今天洗衣比较晚了，您需要快洗吗？
G : What time will you send my coat to my room ?
什么时候能把我的外套送到房间？
C : Around 6:00 p. m
大概下午6：00左右