酒店日常用语学习

酒店日常用语学习

Ａ. Accepting a Reservation 接受预订
 How long would you like to stay? / How long will you be staying? XX Mr./Mrs. XX先生/小姐，您准备待多久？
 How many guests will there be in your party? XX Mr./Mrs. XX先生/小姐，您们一行有多少人？
  Which kind of room would you prefer? A single room or a double room? XX Mr./Mrs.
XX先生/小姐，您想要哪种房间，单人房还是双人房？
I can book you a single room for the 16th and 17th. XX Mr./Mrs.
XX先生/小姐我可以为您在16、17日定一个单人间。
For how many nights? XX Mr./Mrs. XX先生/小姐，请问住几晚？
This is the peak tourist season. I am very sorry, but Would you call us again later this week? We may have a cancellation. XX Mr./Mrs.
XX先生/小姐现在是旅游旺季。很抱歉，请您在这周后几天再打电话过来。也许会有人取消预定。
We offer 10% discount for group reservation, sir. 我们为团体预定打九折，先生。
We’ll offer tour guides complimentary breakfasts. XX Mr./Mrs. XX先生/小姐，我们可以为导游提供免费早餐。
XX Mr./Mrs. If you want to set up the co-operation with us for a long period, Please connect with Sales and Marketing Dept. And you will enjoy a good discount if you sign an agreement contract.
XX先生/小姐，如果您想要和我们建立长期合作关系，请与销售部联系。如果签订商务合同的话，可以打很大折扣。
Which date would that be? /For what date, please? XX Mr./Mrs. XX先生/小姐，请问您预订哪天的客房？
Would you tell me your arrival time，Please ? XX Mr./Mrs. XX先生/小姐，请问您的抵达日期？
Would you hold the line, please? Let me check it. 请别挂机，好吗？让我查一下。
I’m afraid we’re fully booked./ I’m sorry, we don’t have any room available for that week. XX Mr./Mrs.
XX先生/小姐，很抱歉，我们已经订满了。
XX Mr./Mrs. Sorry for having kept you waiting. XX先生/小姐，对不起，让您久等了。
Is it possible for you to change your arrival date? We might have cancellations. XX Mr./Mrs.
XX先生/小姐，您有可能改变预定日期吗？我们有可能会有取消预订的情况。
When do you need the room, sir? XX Mr./Mrs. XX先生/小姐，请问您需要什么时候的房间？
Thank you very much and we look forward to seeing you next weekend. XX Mr./Mrs.
XX先生/小姐，非常感谢，期待下周末见到您。

B. Check in when a guest has a reservation. 为有预订客人办理入住手续
Do you have a reservation (with us)? XX Mr./Mrs. XX先生/小姐，您有预订吗？
When did you make the reservation? What was the date of the reservation? XX Mr./Mrs.
XX先生/小姐，您是什么时候预订的？
Your reservation is for a single room for three nights, is that right? 您预订一间单人房，住三晚，对吗？
Would you tell me your name/May I have your name, please? Then I can check reservation record. XX Mr./Mrs.
XX先生/小姐，能告诉我您的姓名吗，让我查查预订记录。
Just a minute, I’ll check the arrival list，XX Mr./Mrs. XX先生/小姐，请稍等，我查查到客单。
May I reconfirm your departure date? XX Mr./Mrs. XX先生/小姐，我能再确认一下您的离店日期吗？
Would you please fill out this registration card for each of you? XX Mr./Mrs.
XX先生/小姐，请每人填一下登记表，好吗？
What’s name with your reservation ? XX Mr./Mrs. XX先生/小姐，请问您是用什么名字做的预订？
How do you spell your name, Please ? XX Mr./Mrs. XX先生/小姐，请问您的名字怎么拼？
The room may have been reserved in XX Mr./Mrs. the name of the person who made the reservation.
也许您的房间订在为您预订的那人名下了。