酒店前台英语词汇

酒店前台英语词汇
1. Hotel personnel                           

Director general                董事长            General manager (D.M)      总经理

deputy general manager (D.G.M)  副总经理          Department manager        部门经理

Assistant manager (A.M  D.M)    大堂副理           Executive on duty （E.O.D 行政值班经理

Supervisor                      主管               Captain                    领班

Secretary                       秘书               Accountant                 会计

Cashier                         收银员              Hotel doctor               饭店医生

Receptionist                    前台接待员          Trainee                  实习生

Room attendant                  客房服务员         Operator                  接线员

Bellman                         行李员              Waiter                    餐厅男服务员

Waitress                        餐厅女服务员        Chef                    厨师长

Security                        保安

2. Hotel department

Human resources dept            人力资源部

  市场营销部

Food and beverage (F&B)         餐饮部               Front office (F.O)       前厅部

Housekeeping dept (H.K)         客房                  Engineering dept          工程部

Accounting dept                 财务部                Entertainment dept       娱乐部

Banquet reservation             宴会预定              Room service            客房送餐

Chinese restaurant              中餐                 Western restaurant      西餐厅

Security dept                   保安部               Meeting hall            会议室

Multifunction hall              多功能厅              Night club              夜总会

Dancing hall                    舞厅                  Health center           健身中心

Swimming pool                   游泳池                Billiard room           台球室

Sauna                           桑拿

Massage parlor                  按摩房                Supermarket             超市

Beauty salon                    美发中心               Bell service (concierge)  行李服务

Front cashier                   前台收银               Business center         商务中心

Laundry                         洗衣房

1.     Words for front office

Registration card (R.C)         登记单                Reservation list         预定单

Waiting list                    等候预定               Message                 留言

Breakfast coupon                早餐券                 Room card               房卡

Group rooming list              团队用房单            Room status           房态

Vacant clean                    干净房                 Vacant dirty          脏房

Arrival                         到达                  Expect arrival           预计到达

Early arrival                   提前到达               Departure               离店

Expect departure                预计离店                Early check-out         提前离店

Late check-out                  延迟离店               Extend departure        延期

Release                         再出租                  Room available          可用房

Room occupied                  已占用房                 Out of order            维修房

Day use                         半日用房                 House use                酒店用房

Discrepancy                     误差                    Complementary              免费

Occupancy                       出租率                 Room type                 房型

Standard twin                   标准双人间              Deluxe king-size        豪华单人间

Business suite                  商务套房                 Presidential            总统套房

Extra bed                       加床

Room rate                       房价

Upgrade                         升级

Forecast                         预报

Hospital                         医院

Package                          包价