一、    接听外线电话：
01、    电话铃响三声接起，中英文清晰报出酒店名称：
您好，昆明电信国际技术交流中心！
  Good morning ,
02、    转接时，对来电方：
请稍等！
  Hold on ,please !
03、    电话占线时：
对不起，电话占线，请您稍后再拨。
  Sorry , the line is busy .please call back later!
04、    转入电话无人接时：
电话没人接，您是否需要留言？
  There's no answer , Would you like to leave a message ?
05、转入客房电话：
A、    请问您找那位？
Who would you like to speak to ?
B、    对不起，没有这个姓名的客人。
Sorry , there's no guest with that name
C、    您能告诉我他是住客还是访客？
Excuse me for asking but is he a visitor or a hotel guest?
05、    内容没听清或不确定时：
A、    请您再说一遍好吗？
Would you like to repeat the number ?
B、    请您大声一点好吗：
Could you speak a little louder , please
C、    请说慢一点！
Could you speak slowly ,please?
07、对方拨错号码：
恐怕您拨错了号码，这里是XXX酒店总机。
  I'm afraid you dial the wrong number . here is xx hotel operator;
08、    外线来电详细问询时：
我将帮您把电话转到问讯处；
  I'll put you through to the information desk
09、    来电方需要留言：
A、    请告诉我您的留言内容；
Could you please give me the message , sir / madam?
B、    请放心，我一定将您的意思转达给X先生/小姐，谢谢您的来电，再见！
Thank you for calling , I 'll relay the message to Mr./Mrs.
二、酒店住店客人的叫醒受理：
01、    能告诉我您的姓名和房号吗？
May I have your name and your room number , please?
02、    您需要什么时间的叫醒？
Could you tell me what time would you like to get up ?
03、    我重复一遍您的房号和叫醒时间，好吗？
May I repeat your room number and the time , sir / madam ?
04、    早上好（中午、晚上好），先生/女士，这是您的叫醒电话，祝您过得愉快！
Good morning (afternoon , evening ), sir / madam ! this is your wake-up call ,
Have a good day to you (have a nice day )!
三、接酒店营业区，后台区，办公室电话：
OPERATOR，您好，总机！
四、住客电话询问：
01、    内线电话免费。
There is no charge for in -house call


02、    您能直拨电话。
  You can make a dial-direct call
03、    我们酒店设有国际直拨和国内直拨电话系统，如果您要拨打国际直拨电话，请您拨XXX，如果您要拨国内直拨电话，请拨XXX，如果您还有其它需要帮忙的，请打电话给我们，我们会尽力而为；
We have got DDD and IDD system in our hotel , if you want to make a DDD, you can dial xxx , and if you want to make a IDD , you can dial XXX .if you have anything else, you can call us again , we will help you , sir / madam
04、    我会立刻为您查找，然后打电话给您；
I 'll check immediately and call you back in a moment
05、    请稍等一会儿好吗？我马上为您查找；
Would you mind waiting a minute , I'll check it for you right now
五、代客人接国际，国内长途；
01、    您能告诉我您要拨打的电话是自付电话，受付电话或是信用卡付费电话吗？
Could you please tell me the form of payment , is it a pay call , collect call or credit card call , sir / madam ?
02、    请问这是自己付费还是对方付费电话？
Is this a paid call or collect call?
03、    您能告诉我电话的国家代码，地区代码和电话号码吗？
Could you please tell me country code , the area code and telephone number, sir /madam?
04、    您能告诉我您要打的是叫人电话还是叫号电话吗？
Could you please tell me what kind call would like : a person to person or station to station call , sir/madam?
05、    您能告诉我对方的电话吗？
Could you please tell me who are you want to speak ?
06、    能告诉我您的名字是怎么拼的吗？
Could you please spell your name ?